Frequently Asked Questions

Everything you need to know about your next timepiece.

Are all watches sold at The Casio Shop authentic?

Yes, we are an authorized retailer. Every watch comes in its original brand packaging with a certificate of authenticity and a manufacturer's warranty.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day hassle-free return policy. Watches must be returned in their original, unworn condition with all tags and protective films intact.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I adjust the metal band on my new watch?

Most of our stainless steel models come with adjustable links. We recommend visiting a local jeweler for a professional fit, or you can use a link removal tool available in our accessories section.