Returns & Exchanges

At The Casio Shop, we want you to be completely satisfied with your timepiece. If your watch isn't the perfect fit, you can return it in its original, unworn condition within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the item you wish to return and receive a return authorization.

2

Pack Your Watch

Carefully place the watch in its original Casio branded packaging, including all manuals, warranty cards, and protective films to ensure a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; keep your tracking receipt for peace of mind.

4

Receive Your Refund

Once our quality control team inspects the returned timepiece, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing